Frequently Asked Questions

Three Rivers Healthcare and Rehabilitation is licensed to accommodate 110 individual Residents, however, due to our full-private rooms, our building actually houses 106 Residents at full capacity. Based on a full capacity figure each Nurse will have 30-39 Residents in his or her charge, with an RN on staff daily to supervise. Two to three C.N.A.s are assigned to each hall (depending on the shift being worked). We also host a full service Dietary, Laundry and Maintenance Staff, as well as Activity and Administrative, and other personnel.

The Primary Contact will be immediately notified in the event of an emergency, or significant change of condition.

Of course, you are always welcome to visit with the Nursing Staff regarding your loved one's status. We also have scheduled meetings once a quarter, giving you the opportunity to sit down with several of the Department Heads to discuss your loved ones care. These meetings are called "Care Plans" and are designed to help staff and family with nursing care needs and the activities of daily living. Notices for the meetings are sent to the Primary Contact and attendance is strongly encouraged.

Traditional visiting hours are daily from 7 a.m. to 9 p.m. We also allow sitters at the families expense but those sitters are not allowed to sit in the room while the roommate is receiving care or after 9 p.m.

Personal family physician visits are allowed and transportation will be provided by the facility at no charge if a van is not currently committed to another Resident.

If you, the family member, make an appointment that is in conflict with a previously scheduled appointment for another resident the transportation will be your responsibility.

All specialist appointment transportation will also be provided by the facility at no charge, when available, unless ambulance transport is required.

Ambulance transport is subject to charge by the ambulance provider.

Family members are welcome to take Residents out of the facility anytime and for any reason. Please remember to check out/in at the Nurse's Station.

Yes! If family trays are needed, the charge is $2.00 per tray. Our private dining room is available and may be reserved for family get-togethers. Please make your reservations for use of the private dining room with the Social Services Director. Tray request should be made with the Dietary staff.

As we get older, we become more fragile, susceptible to falls and our skin dries out more readily. With this in mind we have a dedicated bath team, whose sole responsiblity is to help meet the personal hygene needs of our Residents. Baths and showers are given three times per week, or based on need. Having the same team give your loved one a bath or shower builds trust and helps reassure the Resident that their modesty is respected.

Three Rivers Healthcare and Rehabilitation is committed to the health of each Resident in our care. Weights are monitored monthly. If weight loss becomes an issue, the Resident is immediately placed on a restorative program and weight is monitored weekly until they are returned to their healthy weight. The primary contact will always be notified of any signifigant change.

We have a full Laundry Staff on duty every day. Families who elect to do their own laundry will need to notify the Social Director and provide a hamper to be placed in the room.

In either case- Please mark all clothes and other personal items (shoes, etc) with the Residents first initial and last name!

Please make sure that any items you bring in after initial admission be documented in the Social Services Office on the inventory sheet in order to keep an accurate account of the residents belongings. We cannot be responsible for items not listed on the inventory sheet.

Concern / Complaint forms are available at the Nurse's Station or you may submit your concern online.

You will receive a response within two business days.

You may also contact your Arkansas Regional Ombudsman, Elvin Smith

Additional information about the Arkansas Ombudsman Program.